Terms of Sale — Quotes, Delivery & Warranty

What these terms cover

These terms apply to quotations, proforma invoices and orders for equipment supplied by SONTRA. A quotation is an invitation to order, not a binding offer, until we confirm the order in writing. The documents that form the contract are the quotation, the order confirmation and these terms, in that order of precedence.

If you are buying as a business, you confirm that you have authority to bind the business. Consumer protection rules may not apply to a B2B transaction.

Specifications and model confirmation

Specifications on this website describe configuration families. The model-level datasheet supplied with the quotation is the controlling document for power, coverage, interfaces, environment and certification. If the website and the datasheet differ, the datasheet for the quoted model applies.

You are responsible for confirming that the selected model, tap setting, power configuration and interface scope fit your design. We will answer technical questions, but the design approval remains with your engineer.

• Website figures describe the family, not every model.
• The quotation states the exact model, tap setting and interface scope.
• The fire-alarm interface and the accepted standard must be confirmed on the order.
• Customs classification and type approval are confirmed by the importer.

Orders, payment and price

An order is confirmed when we issue an order confirmation and receive the agreed deposit or payment instrument. Prices are stated on the quotation and are valid for the period shown there. Prices do not include freight, insurance, duty, VAT/GST or destination charges unless the quotation says so.

Payment terms are stated on the quotation. If a payment is late, we may pause production or shipment and charge the costs caused by the delay, to the extent permitted by law.

Delivery and risk

Delivery terms follow the Incoterm stated on the quotation. The delivery date is an estimate based on stock and the production schedule; it is not a guarantee unless we expressly agree to a fixed date. Risk passes according to the Incoterm.

You are responsible for import clearance, duty, VAT/GST, type approval and any destination-specific licence. We provide the invoice, packing list and origin documents; we do not act as the importer of record unless we agree in writing.

Warranty and returns

The warranty period and the RMA process are stated on the quotation for the selected model. The warranty covers defects in materials and workmanship under normal use; it does not cover damage from surge, lightning, water, incorrect installation, unauthorised modification or use outside the published specification.

A return requires an RMA number and the original packing where possible. We may repair or replace the item; the remedy is limited to the value of the item unless the applicable law requires otherwise.

Liability

To the extent permitted by law, our liability for a claim arising from an order is limited to the value of the equipment supplied under that order. We are not liable for lost profit, lost revenue, project delay, installation cost or indirect loss. Nothing in these terms excludes liability that cannot be excluded by law.

Intellectual property

The site content, photographs, diagrams and text are owned by SONTRA or used with permission. You may use the datasheets and drawings supplied with a quotation for your own project evaluation and submittal; you may not resell or republish them as your own marketing material without permission.

Governing law and disputes

These terms are governed by the laws of the People’s Republic of China. The parties will first try to resolve a dispute through good-faith negotiation. If that fails, the dispute is submitted to the competent court in Guangzhou, Guangdong, unless a mandatory rule of the buyer’s jurisdiction requires otherwise.